Please note: this is a talent pool advertisement, and the position is not currently open. While we are not actively recruiting currently, we are building a pool of skilled candidates for future opportunities. By submitting your details, you can be considered when a suitable role becomes available.

Purpose of the Job:

The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.

Responsibilities:

 Debt Management System Interface:

• Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment agreement reached
• Update the system, as required, when account payers/ parents’ information or contact details have changed.

  Debt Collection:

• Monitor accounts on the system, each month, to manage outstanding debts.
• Work according to a call schedule.
• Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule.
• Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans.
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment arrangements made.
• Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame.

Tracking of Outstanding Debt:

• Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessary.
• Follow up on outstanding payments, checking for payment within 5 days.
• Follow up on payments not honoured within set target time frame.
• Place business hold on accounts that are not paid in consultation with Management.

Education Requirements:

• Grade 12.
• B-Tech Credit management / B.Com Accounting.

Experience Required:

• Experience as a Collections Agent/ Controller (2-3 years)
• Shared Service experience (1 year)