Overall Purpose of the Job

Within a specific business application area, such as hire to retire process (Employee Lifecycle) with the HR Business process, the identification, and development of new and alternative approaches to performing business activities that are made possible by the availability of information and communications technology. Responsible for the methodical investigation, analysis, and documentation of the application in terms of the finance business processes and the information used. The definition of the requirements for improving any aspect of the processes and systems, and the creation of viable functional specifications in preparation for the construction of the information systems.
Implementing change management strategies to drive organizational transformation in the - tertiary environment of Advtech Limited.   

Formal Education:

Diploma or Degree
Accounting experience to supervisory level (10 Years)
Microsoft D365 user experience
Agile Business Analysis (Preferred)

Business Analytics:

• Provide input to
  • Analyses of past, present and future business environment.
  • Analyses of business processes to determine problems, risks, and opportunities for improvement.
  • Reviews processes and conducts process audits, as required.
  • Designs new business processes.
  • Formulates strategies and guidelines to improve the business environment.
  • Documents requirements including data modeling, interface layouts, data flows, screen, and report layouts, etc.
  • Works closely with systems analyst, other Business analysts, project support analyst, project, and work delivery manager to design and implement solutions within constraints.
  • Investigates and defines requirements for business processes. Identify opportunities to improve process and reduce waste.
    • Facilitates the implementation of new or enhanced processes.
    • Provides support and facilitates sessions for end users, e.g., training.
    • Participate and provide input in detailed analysis based on business problems that exist and/or opportunities identified.
    • Understanding of the following
      • Analysis and modeling of complex business processes.
      • Writing requirements specification for large sized Information Systems.
      • Track record in Software Development.
      • End to end experience of the project lifecycle.
    Experience interacting directly with end users.
    

Specialization Area (Subject Matter Specialist) - Accounting  

• Knowledge of
  • Accounting and Finance systems
  • Accounting and Finance processing experience
• Maintain Accounting and Finance data tools, reporting, and dashboards.
• Respond to Accounting and Finance data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
• Maintain Accounting and Finance data integrity by ensuring the accuracy and consistency of input data.
• Maintain a data glossary,
• Ensure that the master data maintenance is done, and quality assessment of master data is done to ensure good data quality.
• Partner with Accounting and Finance on system upgrades and analyses
• Responsible for addressing a high volume of system-related activities in a timely fashion while maintaining a high level of quality and internal customer satisfaction.
• Experience with Microsoft SQL, Power Apps, PowerBi, DevOps and Azure are advantageous

Provide input to Solution Design & Implementation & Specifications Development

• Works closely with the systems analyst, analyst programmer, project support administrator, other Business Analysts, and project/work delivery managers to design and implement the best possible solution within the constraints of the tools available.
• Facilitates the implementation of new or enhanced processes. Business processes would be designed and implemented by the BPO; however, the business analyst would take these requirements and understand how to utilize the technology to enable the process.
• Owns systems, user acceptance testing and implementation of changes or new applications. 
• Investigates and defines requirements for business processes.
• Documents requirements include data modeling, interface layouts, data flows, screen, and report layouts, etc. 
• Document defects.
• Document system enhancements.
• Manage change control process and quality assurance.
• Leads design of reporting and dashboards. Extracts, validates, and analyzes desired data. Consults with leaders to establish data metrics needs.

Perform Systems Testing

• Tests systems and user acceptance and implements changes or new applications
• Ensures all testing protocols are adhered to
• Test automation processes
• Creating of release notes

Provide System Support, User Support, Problem Management and Training

• Provide front line support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Renders support and facilitates sessions for end-users, including training
• Provides direct support and coaching to all levels of managers and supervisors as they help their direct reports through transition.
• Carryout activities related to incident and problem management.
• Conduct root cause analysis and dispatch to scrum teams for resolution.
• Understanding of ITIL processes
• Customer service review meetings with Brands
• Record business requirements and prioritize system changes with Brands.
• Provide business with a monthly review of services provided and status of planned changes and enhancements.
• Handles escalations from business and is the lead regarding Problem Management.
• Negotiate SLAs and OLA's with business
• Attends and reviews management meetings with brands monthly
• Documents and agrees processes and procedures in place.