Please note: this is a talent pool advertisement, and the position is not currently open. While we are not actively recruiting currently, we are building a pool of skilled candidates for future opportunities. By submitting your details, you can be considered when a suitable role becomes available.

Purpose of the Job:

Responsible for managing the accounts receivable billing process and function. Oversees the daily management of the billing team and associated processes, ensuring the accuracy of the entire process. Ensures company policies and procedures relating to AR Billing are being adhered to. Actively identify opportunities to drive standardization and improve processes. This person will supervise the billings team. The team is expected to process large volume of monthly invoices to parents, run debit orders, manage masterdata and resolve customer queries.

Responsibilities:

 Billing Management:

• Direct and control all accounts receivable billing workflows and functions through receipt of billing schedules from schools, capturing billing information on SIMS, D365 and Fee Schedule.
• Provide guidance to employees as needed on system, process, or policy issues.
• Manage, document, verify, and enforce all internal and external policies and regulations as they apply to AR billings.
• Monthly review and approval of Fee Schedules before submission to brands.
• Manage the master data on SIMS and ensure updates are done accurately and consistently.
• Manage the daily student transfer process.
• Oversee all other projects and ad hoc initiatives as required from inception to completion.
• Form and manage successful and continuous customer relationships including overseeing data transmissions, resolving issues via fresh service
• Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements, including GL recons.
• Acts as a liaison between the company, external stakeholders to meet information needs and to ensure that proper information is maintained.
• Participate in meetings and provides reports of AR billings issues and resolutions where applicable.
• Assist in implementation of standardized processes across all brands.
• Manage the joiner, leaver, transfer process.
• Oversee the active/inactive system administration of students.
• Prepare and analyse billing reports for management.
• Masterdata process management including but not limited to transfer process, suspension process, termination process.
• Document administration management.
• Reporting on customer billing performance with key highlights on concerns and mitigating plans.
• Being accountable for overall billing integrity and customer management.
• Monitor and track bursary and discount applications and processing.
• Maintain and update billing records and client information in our database.
• Collaborate with internal teams to ensure timely and accurate billing.
• Assist with month-end and year-end closing activities related to billing.

Systems development and administration:

• Participate on testing sessions to ensure the accurate delivery of system functionality.
• Work with Billing Manager on Integrated Billing solution to deliver operations efficiencies.
• Maintenance of SIMS and D365 and correcting any variances.

People Management:

• Selects and hires employees within the AR - Billings department.
• Trains and evaluate employees to enhance their performance, development, and work productivity.
• Addresses performance issues and makes recommendations for actions.
• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Stakeholder Engagement:

• Proactively manage feedback and issue resolution with the respective Brand financial managers.
• Provide regular billing completion, billing accuracy and billing issue reports
• Define and communicate process enhancements to the respective GSS teams and customers.

Education Requirements:

• Grade 12.
• B-Tech Credit management / B.Com Accounting.

Experience Required:

• Billing Manager/ Supervisor (2-3 years)
• Billing Team Lead (5 years)

Skills Required:

• Demonstrate strong leadership and managerial competencies, including integrity, accountability, communication skills and commitment teamwork and excellence in responsibilities such as selecting, mentoring, coaching, supervising, motivating and training procurement staff.
• Exhibit a strong sense of urgency to maintain high personal performance while making decisions and allocating resources in a cost-efficient manner
• Experience of working in finance transformation and driving significant change through business process.
• Utilise excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units.
• Strong people management skills.
• Experience working in Finance Shared Services or Outsourcing environments.
• Ability to motivate others, negotiate appropriately, and coordinate efforts across multiple departments.
• A driven, outcome-oriented business operator who is comfortable with measurement and reporting.
• Ability to thrive in a fast paced, dynamic environment and comfortable dealing with ambiguity and differing levels of business maturity.