Overall Purpose of the Job:

The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.

Responsibilities for this Position:

Debt Management System Interface:

• Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment agreement reached
• Update the system, as required, when account payers/ parents information or contact details have changed

Debt Collection:

• Monitor accounts on the system, each month, to manage outstanding debts.
• Work according to a call schedule
• Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule
• Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans
• Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment arrangements made
• Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame

Tracking of Outstanding Debt:

• Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessary
• Follow up on outstanding payments, checking for payment within 5 days
• Follow up on payments not honoured within set target time frame
• Place business hold on accounts that are not paid in consultation with Management

Education:

• Grade 12 / National Senior Certificate. NQF level 4

Experience:

• 3 years’ Experience as a Collections Agent/ Controller
• At least 1 year in a Shared Service environment